Link: Salesforce cut 4,000 customer support roles after deploying AI agents.
Marc Benioff, Salesforce CEO, discussed significant workforce changes on The Logan Bartlett Show.
He attributed these adjustments to the efficiencies gained from the company's agentic AI platform.
Benioff revealed a reduction in his support team numbers, decreasing from 9,000 to 5,000 employees.
This reduction was made possible because the new AI required fewer personnel.
Such technological integration has allowed for more streamlined operations at Salesforce.
The deployment of AI is transforming traditional business structures and employment needs. #
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Yoooo, this is a quick note on a link that made me go, WTF? Find all past links here.
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