This is the most impressive and practical application of GPT-3 (and generative AI as a whole) I’ve seen yet:
If you didn’t watch the above video, then take two minutes to go watch it and read the conversation. It’s mind-blowing. Basically, Joshua Browder fine-tuned the GPT-3 generative language model to negotiate his Internet bill with Comcast. And it was a success.
Now, the irony of two chatbots communicating over a human customer’s bill is too funny. But aside from that, Joshua’s application, called DoNotPay, is monumental. It knows exactly what to say to pull the right customer service strings – like citing laws, exaggerating the damages, and writing with emotional conviction.
DoNotPay doesn’t just work for Comcast, either. Their Chrome extension works with every other company in the United States on form, chat, and email.
Imagine an AI operating on your behalf to resolve credit card chargebacks, airline complaints, and Amazon returns. Furthermore, the AI could share a lengthy review on social depending if the negotiation was successful or a failure.
Let’s take it even further. What if that AI could negotiate medical debt? Imagine the thousands of dollars people could save with this staunch AI rep working for them. Medical bills are not out of the question.
Joshua has even mentioned how he’d like to bring the power of this chatbot to a live courtroom:
When I saw his viral Comcast bill negotiation tweet go viral, I knew that I recognized his company. Upon digging, I found that I wrote about DoNotPay back in 2017 in the article Robot Lawyers Will Represent You in Cyber Court:
…like Joshua Browder’s robot lawyer, DoNotPay. By understanding state laws and wording documents in the most conducive way for legal resolution, his robot lawyer has helped resolve over 375,000 parking tickets in the past two years at no cost. And its sights are set on thousands of other minor appeals. – QuHarrison.com
First, it’s miraculous that Joshua was able to keep DoNotPay around this long. I can’t even imagine how many disputes and tickets he’s helped resolve by now. Furthermore, over five years later, he’s expanded the DoNotPay’s services quite a bit:
This tool builds upon the many neat services DoNotPay already offers, which mainly allows customers can generate and submit templates to various entities, helping them to file complaints, cancel subscriptions, fight parking tickets, and much more. It even uses machine learning to highlight the most important parts of a terms of service agreement and helps customers shield their photos from facial recognition searches. – The Verge
DoNotPay is an excellent example of the benevolent development of AI. It’s easy to get caught up in the doom-and-gloom narratives posited about generative AI. But seeing an AI application being used to help thousands of people in a simple yet profound way is encouraging.
It’s developments like DoNotPay that will change the collective view of AI for good. Not to mention, what a unique use case of the GPT-3 language model.